Terms of Service

Acceptance of Terms

You must be legally able to enter into a binding agreement to use our services. If you use the services for a business or organisation, you confirm that you have authority to accept these Terms on its behalf.

Eligibility and Account Registration

• You must provide accurate, complete, and current account information.
• You are responsible for all activity performed through your account.
• You must protect passwords, login credentials, API keys, and user access.
• You must notify us promptly of suspected unauthorised access or misuse.

We may refuse registration, require verification, restrict access, or suspend accounts where necessary for security, compliance, fraud prevention, or platform integrity.

Services and Availability

Our offerings may include CRM access, account setup, workflow automation, funnels, websites, forms, calendars, pipelines, integrations, AI agents, communication tools, consulting, implementation, support, and custom services.

Features, limits, integrations, pricing, and availability may vary by plan, location, provider, and technical requirements. We may update, replace, limit, or discontinue features where reasonably necessary.

Free Trials

A free trial begins when an order is successfully submitted or when access is activated, as stated in the applicable offer. Unless cancelled before the trial ends, the subscription may automatically convert to a paid plan using the payment method provided.

Trial eligibility, duration, included features, and account limits may vary by offer. We may modify or withdraw a trial offer where permitted by law.

Subscriptions, Payments, and Renewals

Recurring Billing

Subscription fees are charged in advance on a recurring basis according to the selected billing cycle. You authorise us and our payment processor to charge applicable subscription fees, taxes, usage charges, and approved add-ons.

Failed Payments

If payment fails, we may retry the charge, restrict service access, pause communications, suspend the account, or terminate access until payment is resolved.

Refunds

Except where required by law or stated in a specific written offer, subscription fees, usage charges, setup fees, custom work, and completed services are non-refundable.

Metered and Usage-Based Charges

Certain services may be billed separately based on actual usage. This may include phone calls, SMS or MMS, email, AI conversations, AI voice minutes, workflow actions, verification services, premium actions, transcription, content generation, storage, integrations, and provider-based services.

Usage rates may change when underlying provider costs, taxes, carrier fees, regulatory fees, currency rates, or platform pricing changes.

You are responsible for monitoring account activity, budgets, limits, wallet balances, usage settings, and user permissions.

Customer Responsibilities

• Provide accurate business, contact, billing, and compliance information.
• Review and approve content, workflows, prompts, scripts, forms, and campaigns before launch.
• Maintain legally required notices, consents, policies, disclaimers, and opt-out methods.
• Use the services only for lawful business purposes.
• Secure account access and remove unauthorised or former users promptly.
• Maintain required licences, permissions, registrations, and industry approvals.

You remain responsible for your business operations, customer relationships, offers, claims, communications, decisions, and legal compliance.

Messaging, Calls, Recording, and AI

You are responsible for ensuring that calls, emails, SMS, WhatsApp messages, direct messages, automated outreach, call recordings, transcriptions, and AI interactions comply with applicable laws, consent requirements, carrier rules, registration requirements, and platform policies.

• Do not send communications without the required consent or lawful basis.
• Provide required sender identification and opt-out instructions.
• Do not use misleading caller identification or deceptive messaging.
• Provide legally required recording and monitoring disclosures.
• Review AI-generated output before relying on it for important decisions.

AI systems may generate incomplete, inaccurate, or unexpected responses. We do not guarantee that AI output will always be correct, compliant, or appropriate for a specific purpose.

Acceptable Use

You may not use the services to:

• Violate laws, regulations, court orders, or third-party rights.
• Send spam, unlawful marketing, phishing, fraudulent, deceptive, or abusive content.
• Upload malware, harmful code, or content designed to disrupt systems.
• Attempt unauthorised access, scraping, reverse engineering, or circumvention.
• Misrepresent identity, affiliation, products, services, results, or credentials.
• Use the platform for harassment, exploitation, discrimination, or illegal surveillance.
• Interfere with provider networks, platform stability, or other users.

We may investigate suspected violations and restrict or suspend access where necessary.

Customer Content and Data

You retain ownership of content and data you lawfully provide. You grant us a limited licence to host, process, transmit, display, modify, and use that content only as needed to provide, secure, support, and improve the services.

You confirm that you have the rights, permissions, and lawful basis required to upload, process, and use all customer data and content submitted through the services.

Intellectual Property

Our websites, software, systems, templates, workflows, documentation, branding, designs, methods, and other materials are protected by intellectual property laws. Except for rights expressly granted, no ownership rights are transferred.

If you voluntarily provide ideas, suggestions, or feedback, we may use them without restriction or compensation.

Third-Party Services and Integrations

The services may connect with third-party providers such as payment processors, communication carriers, domain registrars, advertising platforms, social networks, AI providers, calendar tools, analytics services, and external applications.

Third-party services are governed by their own terms, privacy policies, pricing, limits, availability, and compliance requirements. We are not responsible for third-party outages, policy changes, data loss, pricing changes, suspensions, or discontinued integrations.

Cancellation, Suspension, and Termination

You may cancel a subscription through available account controls or by contacting support before the next renewal date. Cancellation stops future renewal charges but does not automatically create a refund for amounts already paid.

We may suspend or terminate access for non-payment, security risks, fraud, unlawful conduct, abusive activity, policy violations, provider restrictions, excessive risk, or material breach of these Terms.

After termination, access to data and features may end immediately or after a limited export period. You are responsible for exporting information needed for your records before cancellation.

Service Results and Performance

We do not guarantee specific revenue, lead volume, appointment volume, conversion rates, deliverability, search rankings, advertising performance, or business outcomes.

Results depend on many factors outside our control, including your offer, market, audience, data quality, advertising, follow-up, pricing, staff, customer behaviour, and third-party platform performance.

Disclaimers

The services are provided on an “as available” and “as is” basis to the maximum extent permitted by law. We do not guarantee uninterrupted, error-free, secure, or fully compatible service at all times.

Maintenance, provider outages, internet failures, carrier restrictions, platform changes, or events outside our reasonable control may affect availability.

Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, data, customers, opportunities, or business interruption.

To the maximum extent permitted by law, our total liability arising from the services will not exceed the amount you paid for the affected service during the three months immediately before the event giving rise to the claim.

Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold us, our affiliates, providers, personnel, and contractors harmless from claims, losses, liabilities, costs, and expenses arising from:

• Your use of the services
• Your content, campaigns, offers, communications, or business practices
• Your violation of law, third-party rights, provider rules, or these Terms
• Your failure to obtain required consent, permissions, or disclosures
• Activity performed through your account or by your users

Changes to These Terms

We may update these Terms to reflect changes in our products, providers, pricing, laws, or business practices. Updated Terms will be posted with a revised date.

Continued use of the services after the effective date means you accept the updated Terms.

General Terms

Assignment

You may not assign your rights or obligations without our written consent. We may assign these Terms as part of a merger, reorganisation, financing, sale of assets, or transfer of business operations.

Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

Waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

Entire Agreement

These Terms, the Privacy Policy, and any applicable order form, proposal, invoice, statement of work, or written service agreement form the agreement governing the applicable services.

Contact

For questions about these Terms, billing, subscriptions, cancellation, account access, or service-related matters, contact us through the contact details published on our website.